Contact us

Have a question, found a mistake, or need help with your account? We'd genuinely like to hear from you — Maple Citizen gets better because of learner feedback.

Email us

The best way to reach us is by email at support@maplecitizen.ca. We read every message and aim to reply within two business days.

What we can help with

Account & sign-in — trouble signing in, syncing your progress across devices, or deleting your account and data.
Maple Citizen Pro — questions about the 3-day free trial, billing, or cancelling. You can also manage or cancel a subscription any time from the account menu in the app, and you won't be charged if you cancel within the trial.
Content & corrections — spotted something out of date or inaccurate in a study guide? Please tell us. Accuracy matters to us and we'll fix it quickly.
Feedback & ideas — tell us what would make studying easier. A lot of what's in the app started as a suggestion from someone preparing for the test.

Who you're reaching

Maple Citizen is an independent study tool operated by Zongheng Tian in British Columbia, Canada. We are not affiliated with the Government of Canada or Immigration, Refugees and Citizenship Canada (IRCC), so we're unable to help with personal immigration files, application status or test bookings — those questions should go to IRCC directly. For how we handle your information, see our Privacy policy and Terms.

While you're here

Studying is free — create an account and work through all ten topics, with practice questions and a full timed mock test.

Start studying free