Terms of Service

1. About these Terms

These Terms of Service ("Terms") are a legal agreement between you and Zongheng Tian ("Maple Citizen", "we", "us", or "our"), governing your use of the Maple Citizen website at maplecitizen.ca, the Maple Citizen iPhone app and their related features (the "Service"). By accessing or using the Service — including by creating an account or purchasing Maple Citizen Pro — you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

2. What Maple Citizen is — and what it isn't

Maple Citizen is an independent online study aid to help you practise for the Canadian citizenship test.

Not affiliated with the government. Maple Citizen is not affiliated with, endorsed by, or connected to the Government of Canada or IRCC, and does not reproduce the confidential official test questions.

Not legal or immigration advice. Nothing in the Service is legal, immigration, or professional advice. For guidance about your citizenship application or eligibility, consult IRCC (canada.ca) or a licensed immigration professional.

No guarantee of results. We do not promise, guarantee, or warrant that using Maple Citizen will result in a passing grade or a successful citizenship application. The real test is set and administered by IRCC, and your results depend on many factors outside our control.

3. Eligibility and your account

• Where the Service is offered. The Service isn't offered in Quebec. If you live in Quebec, please don't create an account or buy Pro; by doing either, you confirm that you don't live in Quebec. We may use your approximate location to check this. If you created your account before October 29, 2026, you can keep using it and any Pro you already have, but Pro can't be bought from Quebec.
• The Service is intended for adults preparing for the citizenship test. You must be the age of majority in your province or territory, or use the Service with the consent and supervision of a parent or guardian.
• An account is required to use the Service, except Find Your Baseline (see section 4). You can sign in with Apple, with Google or with your email address, using the code or link we email you, and you are responsible for activity under your account and for keeping access to your email, Apple or Google account secure.
• Please provide accurate information, use one account per person, and do not share, sell, or transfer your account.

4. Maple Citizen Pro

• Without Pro: Find Your Baseline, the 10-question assessment you can take before you sign in; and, with an account, the first two units of the first study module (with their explanations), your mistake book (it shows which questions you got wrong; the explanations are part of Pro), and the leaderboard. Mock tests are part of Pro. For accounts created before October 29, 2026, the first two study modules stay open without Pro until November 30, 2026; after that, those of them you started before then stay open.
• Maple Citizen Pro unlocks everything else: all study modules, the explanation for every question, Smart Review (adaptive study tailored to your weak spots), unlimited timed mock tests, the option to mix your past mistakes into mock tests, flagged-question review and, in the iPhone app, studying offline (without Pro, the app needs an internet connection to start a unit). You can get Pro with the 7-Day Sprint or the Lifetime plan (see section 5).

We may change what is included without Pro and what is part of Pro, including how many study modules or units are open without Pro, and we will give notice of changes that reduce what is included without Pro. If your account was created before October 29, 2026 and you live in Quebec, we will email you at least 30 days before such a change applies to your account, with a link to a page that sets out the new wording, the wording it replaces, the date the change applies and your rights under this paragraph; if you don't accept the change, you can refuse it and end your contract with us, at no cost, penalty or fee, by deleting your account or by emailing support@maplecitizen.ca, up to 30 days after the change applies. We will not remove access to the core Pro features that a Lifetime purchaser has already paid for, or during a 7-Day Sprint that has already been bought, except as described in section 14 (discontinuation of the Service).

Older iPhone app versions (1.1 and earlier)

Until you update the iPhone app, versions 1.0.3 to 1.1 still show ads, unlike the current versions.

• Ads. Free accounts see ads, served by Google AdMob and the ad networks that bid through it, which our Privacy Policy names. Maple Citizen Pro has no ads. We do not control or endorse third-party ads or what they promote, and your dealings with advertisers are between you and them. You can choose whether ads may be personalized in your iPhone's Settings › Privacy & Security › Tracking and, in the United Kingdom, Switzerland and the European Economic Area, in the app's Settings, under Privacy choices.
• Gems. Gems were a free reward in version 1.1 of the iPhone app. They ended in all versions on October 22, 2026: they can no longer be earned or used, and any balance left on that date was cancelled without replacement or compensation. Gems have no cash value and can't be bought, sold or transferred, or exchanged for money, Pro access or anything else.

Updating the app removes the ads.

5. Pricing, billing, and the "Lifetime" plan

All prices are in Canadian dollars (CAD) and exclude GST/HST and any other applicable taxes, which are added at checkout based on your location. The price and what you get for it are shown before you pay, on the upgrade screen and again at checkout, and checkout shows the total you will pay, including tax, before you pay. Tax is also added to each renewal of a Monthly plan you already have, except a subscription you started before tax was added at checkout: no tax is added to it. On the website, payments are processed by Stripe. We do not collect or store your full payment card number — that is handled by Stripe under its own terms and privacy policy. In the iPhone app, Apple charges you the price shown in the App Store, in your App Store's currency and with the taxes Apple applies (see section 6).

7-Day Sprint — $9.99 CAD, one time

The 7-Day Sprint is a single payment with no renewal. It gives you Pro for 7 days (168 hours) from the moment your purchase goes through; the app and the website show when it ends. After the 7 days, your Pro access ends on its own: nothing more is charged, there is nothing to cancel, and your progress is kept. The 7 days run continuously, whether or not you use the Service, and can't be paused, moved or transferred. If you buy another 7-Day Sprint before the current one ends, the new 7 days are added to the end of the current one. If you buy the Lifetime plan while a 7-Day Sprint is running, Lifetime takes over and the rest of the 7 days is not refunded. If a payment for a 7-Day Sprint is refunded or reversed (for example, by a chargeback), that sprint is cancelled and the end time is worked out again from the sprints that remain. The 7-Day Sprint is tied to your account and works wherever you sign in, on the website and in the iPhone app. In the iPhone app, Apple sells it as a non-renewing subscription: it doesn't renew there either.

Lifetime plan — $19.99 CAD, one time

The Lifetime plan is a single payment with no renewal: you are charged once, and nothing further is billed for it. It gives ongoing access to the Pro features.

What "lifetime" means. "Lifetime" refers to the operational lifetime of the Maple Citizen Service — that is, for as long as we continue to operate it — not the lifetime of any person, and not a perpetual or guaranteed-forever commitment. If we permanently discontinue the Service or the Pro features, lifetime access ends at that time, and section 14 applies. Lifetime access is tied to your account, is for your personal, non-transferable use, and may not be resold or shared.

Monthly plan (no longer sold)

We no longer sell the Monthly plan. If you already have one, it continues on its current terms: it renews automatically every month until you cancel, at the monthly price you signed up at, and we (through Stripe) charge your payment method at the start of each billing period. You can cancel the renewal at any time, before or after a renewal date, without charge or penalty (see section 6). A Monthly plan bought in the iPhone app is billed and managed by Apple (see section 6).

Price changes

We may change our prices and plans going forward. A price change will not affect a 7-Day Sprint or Lifetime purchase you have already completed. If you have a Monthly plan, we will give notice before a price change takes effect so you can cancel if you do not agree. If you subscribed before October 8, 2026, you keep the monthly price you signed up at for as long as your subscription stays active.

6. Cancellations and refunds

How to cancel

The 7-Day Sprint and the Lifetime plan are single payments that don't renew, so there is nothing to cancel. If you have a Monthly plan, you can cancel it at any time: sign in, open your profile and choose "Manage subscription". This opens the Stripe billing portal, where you can cancel in a few clicks. The cancellation takes effect at the end of the current paid period: you keep Pro until then, and you will not be billed again. If you cancel after a renewal charge, email support@maplecitizen.ca and we will refund the part of that period you haven't used yet. If you have trouble cancelling, email support@maplecitizen.ca and we will help.

Refunds

Purchases are generally non-refundable, including a 7-Day Sprint once it has started (it starts when your purchase goes through) and the Lifetime plan. The upgrade screen shows what you get and the price before you pay. We will refund a purchase if Pro doesn't work because of a problem on our side that we can't fix within a reasonable time, or if you were charged twice or by mistake; in other cases, we may refund at our discretion. To ask for a refund or report a billing problem, contact us at support@maplecitizen.ca. Nothing in these Terms limits any right you have under applicable law (see section 17).

Purchases made in the Maple Citizen iPhone app are processed by Apple, not by us, under Apple's terms. Those terms also govern any refund; we can't refund App Store purchases ourselves. A Monthly plan bought in the iPhone app is managed and cancelled on your iPhone in Settings › your name › Subscriptions. A 7-Day Sprint bought in the iPhone app doesn't renew, so there is nothing to cancel.

7. Acceptable use

You agree not to:

• copy, scrape, harvest, republish, resell, or commercially exploit the Service or its content, except as expressly allowed;
• reverse engineer, interfere with, overload, or attempt to gain unauthorized access to the Service or its systems;
• upload unlawful, infringing, harassing, or harmful content, or impersonate others;
• manipulate the leaderboard, badges, or statistics, or create accounts by automated means;
• use the Service in violation of applicable laws.

8. Your content and the leaderboard

Your study data (attempts, mistakes, flags, and statistics) is yours. You grant us a limited licence to store and process it so we can provide the Service, as described in our Privacy Policy.

The leaderboard is opt-in. If you choose to join, a display name and (if available) your profile photo are shown publicly to other users alongside your standing. You can leave the leaderboard at any time. Please do not use a display name that is offensive or that impersonates someone else.

9. Intellectual property

The Service — including its software, design, text, graphics, the Maple Citizen name and logo, and the original practice questions and explanations — is owned by us or our licensors and is protected by law. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for your own citizenship-test preparation.

Source material. Study content is written from facts in the Government of Canada's Discover Canada: The Rights and Responsibilities of Citizenship guide. Facts themselves are not owned by anyone; the Discover Canada publication is © the Government of Canada. Maple Citizen is not affiliated with or endorsed by the Government of Canada or IRCC and does not reproduce the confidential official test questions.

If you believe content on the Service infringes your rights, contact us at support@maplecitizen.ca.

10. Third-party services

The Service relies on third parties, including Google (sign-in), Apple (Sign in with Apple and purchases in the iPhone app), Stripe (payments on the website), Supabase (accounts and data), and Cloudflare (hosting). Versions 1.1 and earlier of the iPhone app also use Google AdMob and the ad networks that bid through it (named in our Privacy Policy) to show ads. Your use of those features may also be subject to those providers' terms and privacy policies. We are not responsible for third-party services we do not control.

11. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that content is complete, current, or accurate. You are responsible for verifying important facts against official Government of Canada sources before relying on them.

12. Limitation of liability

To the fullest extent permitted by law, and except for liability that cannot be excluded under applicable law:

• we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or any exam or application outcome, arising from or related to your use of the Service; and
• our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the claim, or (b) CAD $50.

13. Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Service or your breach of these Terms.

14. Suspension, termination, and discontinuation

• You may stop using the Service at any time and may delete your account (see the Privacy Policy).
• We may suspend or terminate access if you breach these Terms or misuse the Service.
• We may modify, suspend, or discontinue the Service (or any feature, including Pro) in whole or in part. If we permanently discontinue the Service, lifetime access ends at that time; we will aim to give reasonable advance notice where practical and will handle any refunds in accordance with applicable law.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to section 17, you agree to the exclusive jurisdiction of the courts located in British Columbia for any dispute. We encourage you to contact us first at support@maplecitizen.ca so we can try to resolve any concern informally.

17. Consumer rights that cannot be waived

Nothing in these Terms limits or removes any rights or remedies you have under applicable consumer-protection legislation that cannot be waived by agreement. If you are a consumer resident in a Canadian province or territory (for example, Quebec), you keep all mandatory protections of your local consumer law, and where those laws conflict with these Terms, those laws prevail to the extent of the conflict.

18. Contact

Questions about these Terms? Contact Zongheng Tian at support@maplecitizen.ca.

19. Language

These Terms are available in French and in English, and both versions are official. If the two versions differ and you live in Quebec, you may rely on either one. Otherwise, the English version prevails.